Telemarketing

Telemarketing is still one of the largest direct marketing businesses worldwide and in the USA alone reached over $16 billion in sales during 2011. However Telemarketing in many regions is challenged by do not call and privacy legislation.

SBox is a much needed relief for Telemarketing providing a Powerful way to increase conversion rates and to enhance customer satisfaction at the same time. Telemarketers are able to monitor web visitors in real time providing them with help and information when they need it.

Whether you are inbound, outbound or both, SBox will provide your B2B or B2C operations with a new dimension of customer care along with increased sales and lead generation.

Subcategories
  • Lead Generation, the gathering of information
  • Sales, using persuasion to sell a product or service
  • Sbox Outbound, proactive marketing in which prospective and preexisting customers are contacted directly by the means of free call to customers or video chat.
  • Sbox Inbound, reception of incoming orders and requests for information.
  • Demand is generally created by advertising, in combination with web call and video chat integrated in the SBOX.
Perfect Solutions
SBOX Contact Center is a highly scalable, multichannel contact center solution that enables organizations to communicate more effectively with their online customers. This solution enables routing, queuing, and distribution of phone calls, e-mail, chat, fax, and Web communications to agents anywhere in the enterprise—whether in the contact center, a remote location or, at home. It also provides a complete face to face conversation package to talk with website visitors including video and TV viewers.

Call center agents can see, select and, talk face to face with any viewers whether they are looking at a banner or watching a video. Viewers can request a free call from you and you get interactivity for all of your Ad content.
Maximize Agent Productivity with Web-Based Interface.
Agents require intuitive, comprehensive, and easy-to-use tools so they can consistently provide superior service. The SBOX Contact Center agent interface maximizes the use and performance of agent resources, enabling simplified multiple interaction handling. The interface uses simple symbols and images telling the agents what the client is doing in real time, moving agents seamlessly between handling inbound and outbound live chat and campaigns, replying to customer e-mails, and conducting Web chats.